Shipping policy

US delivery and free standard shipping

We sell and ship within the United States only. Standard shipping is free on all US orders, with no additional standard shipping charge at checkout. We use carriers such as UPS and FedEx.

Production and delivery times

Tiles are made to order. Allow 7–14 business days for production before shipment. Large or custom orders may require additional time. Standard carrier transit is typically a further 3–7 business days. Weather, carrier volume, and other delays can affect delivery.

Tracking and delivery issues

Tracking information is provided when your order is dispatched. Use the carrier tracking information to monitor delivery. For a significantly delayed, lost, or damaged shipment, contact decorativetileshop@gmail.com within 48 hours of discovering the issue; report damage within 48 hours of delivery and include your order number and clear photos of the tiles and packaging.

Shipping address

Check your address carefully at checkout. We are not responsible for packages sent to an incorrect address supplied by the customer. Once the carrier marks a package delivered, responsibility transfers to the recipient. Arrange a secure delivery location.

Read our Returns & Refunds Policy for replacement terms.